Privacy Policy

1. Data controller

The person responsible for processing personal data is:

Company name: IONIZE ELECTRIC SpA.

RUT: 77.941.683-6.

Website: https://ionizespa.com/

Contact address: Pasaje 24 2143, Lo Espejo, Metropolitan Region, Chile.

Correo electrónico para consultas de privacidad y ejercicio de derechos: proyectos@ionizespa.com.

Commercial contact telephone / WhatsApp: +56 9 7706 0782.

IONIZE ELECTRIC SPA will be responsible for decisions related to the collection, use, storage, communication, elimination, blocking, modification and other processing operations of personal data that are delivered by users, potential clients, clients, suppliers, company representatives or other natural persons who interact with our contact channels.

2. Scope of this Policy

This Privacy Policy applies to personal data that IONIZE ELECTRIC SPA collects or processes through its website, contact forms, quote forms, Google Ads lead forms, email, phone calls, WhatsApp, business meetings, digital advertising campaigns, web measurement tools and other channels used to receive or manage requests related to our services.

This policy refers to the processing of personal data of identified or identifiable natural persons. When the information corresponds to a company, organization or legal entity, only information that allows a natural person to be identified or made identifiable will be considered personal data, for example, name, position, telephone number, email or background of a representative, worker or technical contact.

This policy is interpreted in accordance with applicable Chilean legislation, especially Law No. 19.628 on the Protection of Privacy, its current amendments and other applicable regulations regarding the protection of personal data.

3. Personal data we may collect

IONIZE ELECTRIC SPA may collect personal data voluntarily submitted by users or generated by interaction with our digital channels. This data may include:

First and last name.

Company or organization to which the contact belongs.

Position, area, technical or commercial role, when the user informs it.

Email.

Phone number or WhatsApp.

Commune, city, region or general location of the requested project or service.

Required service, for example electrical engineering, electrical testing, grounding, initial verification, substations, transformers, power cables, maintenance, ECAP or other technical services.

Message, query, description of the requirement, technical background, deadlines, emergencies, documentation, plans, photographs, attached files or other information provided by the user.

Data associated with a quote, proposal, service order, technical coordination, site visit, project or business relationship.

Interaction data with ads, forms, pages, buttons, links, calls, WhatsApp or other digital channels.

IP address, device identifiers, browser, operating system, access date and time, traffic source, page visited and other technical browsing data.

IONIZE ELECTRIC SPA will endeavor to request only the data necessary to respond to queries, evaluate requirements, prepare quotes, coordinate services, comply with commercial or legal obligations and improve its service channels.

4. Technical data, cookies and similar technologies

The IONIZE ELECTRIC SPA website may use cookies, tags, pixels, scripts, advertising identifiers and similar technologies to enable the operation of the site, measure its performance, analyze browsing behavior, improve user experience, measure conversions and evaluate advertising campaigns.

These tools can record information such as pages visited, date and time of access, dwell time, traffic source, campaign or ad of origin, keyword, interactions with forms, call buttons, links to WhatsApp, emails, forms and other conversion events.

IONIZE ELECTRIC SPA may use tools such as Google Ads, Google Analytics, Google Tag Manager, lead form resources, conversion tags, advanced conversions or other similar platforms. These tools may be provided by third parties and may process information in accordance with their own terms, privacy policies and technical settings.

The user can configure their browser to block or delete cookies. However, some functions of the site may be affected if certain technologies necessary for the operation, measurement or security of the site are disabled.

5. Sensitive data

IONIZE ELECTRIC SPA does not intentionally request sensitive data through its website, forms, advertising campaigns or contact channels.

For these purposes, sensitive data will be understood as data relating to the physical or moral characteristics of individuals or to facts or circumstances of their private life or intimacy, such as personal habits, racial origin, political ideologies or opinions, religious beliefs or convictions, physical or mental health states, sexual life or others defined by applicable legislation.

If a user voluntarily submits sensitive data within a message, file, photograph, plan, technical background or other communication, IONIZE ELECTRIC SPA may process it only to the extent strictly necessary to review the request received, respond to the request, comply with a legal obligation or protect rights, avoiding using it for advertising or commercial purposes not related to the request.

6. Purposes of the treatment

IONIZE ELECTRIC SPA may process personal data for the following purposes:

Respond to queries, messages, requests for information or quote requests.

Technically and commercially evaluate the requirements sent by users, companies, organizations or potential clients.

Prepare proposals, budgets, quotes, reports, business background or technical documentation.

Coordinate meetings, calls, technical visits, inspections, surveys, measurements, tests, field work or provision of services.

Manage communications by phone, WhatsApp, email, web forms or other channels.

Provide contracted or requested services, including operational, technical, administrative, accounting and commercial management.

Carry out commercial monitoring of opportunities, proposals, quotes or pending requests.

Maintain administrative, commercial, technical, accounting, tax and operational support records.

Measure conversions, results of advertising campaigns, submitted forms, call clicks, WhatsApp clicks, visits to relevant pages and other actions of commercial interest.

Optimize ads, keywords, segmentations, forms, landing pages and commercial communications.

Improve the website, the browsing experience, the quality of service and the traceability of requests.

Prevent fraud, spam, unauthorized access, security incidents, improper use of forms or digital channels.

Comply with legal, regulatory, contractual, tax, accounting, labor, judicial obligations or requirements of competent authority.

Protect, exercise or defend IONIZE ELECTRIC SPA's rights in the event of possible claims, controversies, audits, inspections or procedures.

Personal data will not be used for purposes incompatible with those for which they were collected.

7. Authorization, consent and basis for treatment

The processing of personal data will be carried out when authorized by law, when the owner has given his or her consent or when the data is necessary to manage a request, pre-contractual relationship, contractual relationship, provision of services, requested commercial communication, compliance with legal obligations or exercise of rights.

By completing a form, sending an email, writing on WhatsApp, making a call, requesting a quote, attaching technical information or voluntarily interacting with our contact channels, the user provides personal information so that IONIZE ELECTRIC SPA can respond, manage and follow up on their request.

When applicable, IONIZE ELECTRIC SPA will request consent through acceptance boxes, informative texts, forms or other electronic or written means that allow the authorization granted to be recorded. The authorization will be informed regarding the purpose of the treatment and, when applicable, the possible communication of data to providers or platforms necessary to fulfill said purposes.

The owner may revoke his authorization at any time, without retroactive effect, by writing to the email address indicated in this policy. The revocation will not affect the treatments validly carried out previously or those that IONIZE ELECTRIC SPA must retain due to legal, contractual, tax, accounting, administrative obligation or for the defense of rights.

8. Contact, quote and Google Ads forms

IONIZE ELECTRIC SPA may use website forms and Google Ads lead forms to receive contact, quote, or technical evaluation requests.

In these forms you may request information such as name, company, email, telephone, region or commune, required service, message, description of the requirement and technical background necessary to respond appropriately.

When the user completes a form from an advertising campaign, IONIZE ELECTRIC SPA may record information associated with the campaign, ad, keyword, ad group, traffic source, device, landing page or other data necessary to measure advertising performance and improve business management.

If the form is hosted by Google Ads or another external platform, the information may be initially processed by said platform and then made available to IONIZE ELECTRIC SPA for commercial management. In those cases, the policies and conditions of the respective platform may also apply.

9. Advertising measurement, conversions and advanced conversions

IONIZE ELECTRIC SPA may use advertising measurement tools to record relevant actions, such as form submissions, quote requests, WhatsApp clicks, phone clicks, email clicks, contact page visits or other conversions.

These measurements make it possible to evaluate the effectiveness of campaigns, avoid duplicate registrations, improve the relevance of advertisements and better target commercial resources.

In the case of functions such as advanced conversions, certain platforms may process data submitted by the user, such as email or telephone, using technical protection, encryption or transformation mechanisms, such as hashing, depending on the settings and conditions of the platform. IONIZE ELECTRIC SPA does not sell personal data to advertisers or market user databases.

10. Commercial communications and right of opposition

IONIZE ELECTRIC SPA may send commercial, technical or informative communications related to its services when the user has voluntarily submitted their data, there is a prior commercial relationship, it is a response to a request made by the user or there is another authorization or basis permitted by applicable regulations.

The owner may object at any time to the use of his or her personal data for the purposes of advertising, direct marketing, market research or unsolicited commercial communications. To do this, you may write to the email address indicated in this policy requesting the deletion, cancellation, blocking or opposition to the use of your data for these purposes.

IONIZE ELECTRIC SPA will endeavor to respond to these requests and avoid new commercial communications to the owner, except those that are necessary to comply with legal, contractual, administrative, technical obligations or to respond to pending requests.

11. Communication of data to third parties

IONIZE ELECTRIC SPA will not sell, rent or trade personal databases.

Without prejudice to the foregoing, IONIZE ELECTRIC SPA may communicate personal data or allow access to it to third parties only when necessary to fulfill the purposes indicated in this policy, to provide services, operate digital channels, measure campaigns, manage contacts, comply with legal obligations or protect rights.

These third parties may include:

Hosting, domain, email, web forms, technical support, computer security or website maintenance providers.

Advertising, analytics and measurement platforms, such as Google Ads, Google Analytics, Google Tag Manager or other similar tools.

Communication services, telephony, messaging, email, WhatsApp or commercial management tools.

CRM, automation, cloud storage, document backup or administrative management providers.

Accounting, tax, legal, administrative, technical or commercial advisors who participate in the management of requests, services or regulatory compliance.

Public authorities, courts, supervisory bodies or other competent entities, when there is a legal obligation, valid requirement or need to exercise or defend rights.

When the treatment is carried out by third parties on behalf of IONIZE ELECTRIC SPA, the company will ensure that said third parties use the data only for the purposes assigned, adopt reasonable confidentiality and security measures, and respect the instructions or conditions applicable to the treatment.

12. International data transfer or storage

Some technology providers used by IONIZE ELECTRIC SPA, such as advertising platforms, analytics, forms, email, cloud storage, hosting, messaging or business management tools, may process or store information on servers located outside of Chile.

In these cases, IONIZE ELECTRIC SPA will try to use suppliers that have technical, organizational or contractual conditions aimed at protecting personal data in accordance with reasonable standards of security, confidentiality and privacy.

13. Data retention

IONIZE ELECTRIC SPA will retain personal data only for the time necessary to fulfill the purposes for which it was collected, respond to requests, maintain commercial records, provide services, comply with legal obligations or protect rights against possible claims.

As a general criterion:

Contact or quote request data may be retained for as long as there is a pending business opportunity, an active relationship or a reasonable need for follow-up.

The data associated with proposals, quotes, services, contracts, billing, technical, accounting or administrative support may be kept for the periods necessary to comply with legal, tax, accounting, contractual or defense of rights obligations.

The data used for commercial communications may be kept until the owner requests its deletion, cancellation, blocking or opposition, unless there is another legal basis for its conservation.

Technical, analytical or security data may be retained for the period necessary for operation, measurement, auditing, fraud prevention, site security or compliance with obligations.

When the data is no longer necessary or its storage lacks a legal basis, IONIZE ELECTRIC SPA will endeavor to delete, cancel, block, anonymize or take an equivalent measure, as appropriate.

14. Information security

IONIZE ELECTRIC SPA will adopt reasonable technical, administrative and organizational security measures to protect personal data against loss, unauthorized access, misuse, alteration, disclosure, destruction or unauthorized processing.

These measures may include, as appropriate, access control to accounts and systems, use of passwords, restriction of permissions, backup of relevant information, use of trusted technology providers, review of internal access, confidentiality measures and good digital security practices.

Without prejudice to the foregoing, no computer system, internet transmission, email, WhatsApp or digital channel can guarantee absolute security. Therefore, the user must avoid sending unnecessary, excessive or sensitive information when it is not required to manage their request.

15. Confidentiality

People who participate in the processing of personal data at IONIZE ELECTRIC SPA, or who access them due to their functions, must maintain confidentiality regarding the known information, especially when it comes from sources not accessible to the public.

This confidentiality obligation will be maintained even after the employment, contractual, commercial or service provision relationship with IONIZE ELECTRIC SPA has ended.

16. Veracity, accuracy and updating of data

The user declares that the personal data provided to IONIZE ELECTRIC SPA is true, current, accurate and complete, and undertakes not to provide false, erroneous, inaccurate, incomplete or third-party information without sufficient authorization.

If the data changes or is incorrect, the owner may request its update, rectification, modification, deletion or blocking by writing to the email address indicated in this policy.

IONIZE ELECTRIC SPA may update, modify, block or delete personal data when it detects that it is erroneous, inaccurate, misleading, incomplete, expired or that its storage lacks a legal basis.

17. Rights of data subjects

The owner of personal data may exercise the rights recognized by Chilean legislation, including:

Request information about the personal data that IONIZE ELECTRIC SPA maintains regarding you.

Request information about the origin of your data, recipients, purpose of storage and individualization of the people or organizations to which your data is regularly transmitted, when applicable.

Request the modification or rectification of erroneous, inaccurate, misleading or incomplete data.

Request the deletion or cancellation of data when its storage lacks a legal basis or when it has expired, except in legal exceptions.

Request data blocking when appropriate, especially when its accuracy cannot be established or its validity is doubtful and cancellation is not appropriate.

Oppose the use of your data for the purposes of advertising, commercial communications, direct marketing, market research or opinion surveys.

Revoke authorizations granted, without retroactive effect.

These rights may not be limited by any act or convention, without prejudice to the exceptions provided for by applicable legislation.

18. Procedure for exercising rights

Para ejercer sus derechos, el titular deberá enviar una solicitud al correo electrónico proyectos@ionizespa.com, indicando en el asunto: “Solicitud de datos personales”.

The request must contain, at least:

Full name of the applicant.

Email or contact phone number.

Clear description of the right you wish to exercise.

Specific data regarding which you are making the request, if applicable.

Reasonable background information that allows us to verify the identity of the applicant and avoid improper deliveries of information.

IONIZE ELECTRIC SPA will respond within the deadlines established by applicable legislation. If the request requires clarification, identity verification or additional background information, IONIZE ELECTRIC SPA may request additional information before resolving the request.

The exercise of the rights of information, modification, elimination or blocking will be free, without prejudice to the conditions and exceptions established by law.

19. Third party data provided by the user

If the user provides IONIZE ELECTRIC SPA with personal data of third parties, for example, data of workers, representatives, technical managers, suppliers, clients or contacts of a company, they declare that they have sufficient authorization to communicate said data or that there is a legitimate basis to do so in the context of the corresponding request, project, service or business relationship.

The user agrees not to provide personal data of third parties that is unnecessary, excessive, sensitive or not related to the technical or commercial requirement being managed.

20. Minors

IONIZE ELECTRIC SPA's services are mainly aimed at companies, organizations, professionals, institutions, industries, businesses and adults who require electrical services, engineering, certifications, testing, maintenance or technical solutions.

IONIZE ELECTRIC SPA does not seek to intentionally collect personal data from children or adolescents. If it is detected that data has been received from a minor without valid authorization, IONIZE ELECTRIC SPA may delete or block said data, unless there is a legal obligation or a justified reason to retain it.

21. Links to third party sites or platforms

The IONIZE ELECTRIC SPA website may contain links or integrations with third-party sites, platforms or services, such as Google, WhatsApp, maps, social networks, external forms, analytics tools or advertising platforms.

IONIZE ELECTRIC SPA does not control and is not responsible for the privacy policies, terms of use, security measures, content or data processing practices of external sites or services. The user is recommended to review the privacy policies of each platform before providing personal information.

22. Changes to this Privacy Policy

IONIZE ELECTRIC SPA may update this Privacy Policy when necessary to reflect legal, technical, commercial, advertising, operational or data processing changes.

The updated version will be published on the website https://ionizespa.com/ or at the specific URL that IONIZE ELECTRIC SPA enables for this policy. The last update date will be indicated at the beginning of the document.

The use of the IONIZE ELECTRIC SPA website, forms or contact channels after an update has been published will imply knowledge of the new version, without prejudice to the rights that the legislation recognizes to the data owner.

23. Contact

For queries, requests or complaints related to this Privacy Policy or the processing of personal data, the user may contact IONIZE ELECTRIC SPA through the following email:

proyectos@ionizespa.com

You will also be able to use the contact channels officially published on the IONIZE ELECTRIC SPA website.